Questions and answers
This section reflects the most frequently asked questions we are asked.
If you do not find the answers in this section below, you have the option to contact our team to resolve your questions.
About Darn Tough
Warranty program
What does your warranty cover?
Darn Tough socks are guaranteed to be the most comfortable, durable, and best fitting socks you can buy. Simply put, if you get a hole in them, we'll replace them for free, for life.
Things that generally aren't covered: Disappeared in the dryer, dog ate them, too close to a campfire, theft by friends or enemies, etc., etc. However, all claims made in good faith will be considered.
Please note that socks purchased outside of official distributors are not covered by the warranty.
What is not covered by warranty?
The warranty does not cover the washing machine "eating" a sock or your pet liking your socks so much that it destroys them or burning them in a bonfire... In any case, tell us about the case and we will look at it with affection :).
My socks, after wearing them for years, have developed a hole. Is this case covered by warranty?
Yes of course. The Darn Tough warranty covers wear and tear for life.
How do I file a warranty claim?
For customers who have purchased socks on our website, they must fill out our warranty form and send us a photo showing the general condition of the socks and another with the defect.
We will then send you a credit code for the full value of the replacement to use on our website to purchase the sock of your choice.
For socks purchased outside of our website, you must fill out our warranty form and send us the socks for review.
Once received and analyzed that they are original, an email will be sent with a credit code for the amount of the replacement to buy another pair on our website.
How long does it take to receive credit after returning my socks?
We strive to process your claims within 2-10 business days of receiving your socks. During peak season, it may take a little longer.
In the event that I have not purchased the socks on your website, can you send warranty replacement socks before sending my worn socks?
Our policy is that we first receive socks to be replaced before issuing credit for new pairs.
Does your warranty include replacing lost socks? Would you just sell me a sock?
While quite comprehensive, our warranty does not cover lost socks, and we do not sell individual socks. Our guarantee applies to socks that have not met expectations related to comfort, durability and fit.
Does the warranty apply if I dye my socks or cut the socks?
No, when a customer alters the sock in any way the warranty is voided.
Can I ship multiple pairs in a single warranty claim?
Yes, you can send multiple pairs.
Sock product and care
How do I wash my Darn Tough merino wool socks?
Merino wool washing instructions.
- Turn your socks inside out.
- Wash in cold water on the gentle cycle.
- Choose a mild detergent with a neutral pH.
- Tumble dry on low or air dry.
What not to do
- Do not dry clean.
- Do not use bleach.
- Do not use fabric softener.
- Do not iron.
- Do not wash so frequently.
After washing socks, how do I store them?
If you really want to pamper your socks, choose to fold the socks and not roll one over the other as it stretches the socks unnecessarily.
How often should you wash wool socks?
Merino wool socks do not need to be washed as often. You can easily wear them 2-3 times before washing. The need to wash them will be determined more by the degree of sweating of your feet and the activity to be carried out. There are clients whose socks last "fresh" for more than a week.
Do you wash socks in hot or cold water?
Wash your wool socks in cold water. Never use hot water as it can weaken the fabric fibers and fade the colors.
Should socks be washed inside out?
Yes, turn your socks inside out before washing them to clean sweat and dead skin cells from your feet.
Can you use a dryer to dry wool socks?
Yes, you can dry your socks in the dryer but at low temperature.
Can socks be washed with clothes?
Follow the washing instructions for your socks. If the clothes you are washing can use the same setting, you can wash them together.
Do Darn Tough socks shrink?
No, Darn Tough socks do not shrink. The socks are already pre-washed and shrunken so they don't shrink for the customer. It is possible that after washing them they feel tighter but once they are worn the stitch recovers.
The socks are too big for me and I need to shrink them. Can they be shrunk by washing them in hot water?
If the socks are too big for you and you have worn them, use the warranty form. Socks cannot shrink by washing them in hot water.
Why do my socks wear out in the same place?
Everyone's feet are different, generally speaking, if a person has pressure points, a sock is more likely to wear out in that area.
One solution is to use Gehwol Footcreme .
But don't worry, if the Darn Tough socks get a hole, you can take advantage of the lifetime warranty and replace them with others.
Is the merino wool used in Darn Tough socks mulesing free?
Of course. Mulesing is a practice that we hate. Therefore rest assured that Darn Tough socks are free of mulesing.
Choose socks
How do I choose the best sock for me?
In our side filter you can choose gender, activity, height, padding, thread and material so you can filter the sock that best suits your needs.
In any case, if you have any difficulties you can always contact us.
What happens when I have doubts between two sizes?
If you have doubts between two sizes, it means that if you have a foot with a normal width, both sizes will work for you and it will depend a little on your personal taste, tighter or looser.
If your foot is wide, I suggest that you choose the larger size and if you have a narrow foot, the smaller size.
Are women's socks suitable for men and vice versa?
Yes, it will depend more on the shape of your foot than on gender.
In other words, there are women who have wide feet and men's socks look better on them, and men who have small, narrow feet and women's socks look better on them.
What is the difference between the heights of your socks?
Darn Tough socks come in various heights.
These range from:
Invisible that reaches approximately the height of a normal shoe.
Ankle strap that reaches above the ankle.
Ankle high is higher than the anklet. Perfect with low boots.
Boot/Crew The height of the boot is a little higher than the crew but we have grouped them in the same group since both are ideal for use with boots or in the case of the crew height it is used in the sock for the day a day.
Below the knee is the maximum height, below the knee.
What are the different weight options for your socks?
Sock weight (or yarn weight) refers to the fineness/thickness of the yarn used in the knit. We currently have 4 different sock weights; From lightest to heaviest, they are Ultralight, Lightweight, Midweight, and Heavyweight.
These combine with our 3 levels of cushioning to create a range of support, warmth and comfort in our socks. Try different combinations of padding and weight to find the perfect balance for you.
What are the different cushioning levels of your socks?
The padding of the sock is created by knitted plush loops. Padding provides additional protection in high impact areas, shock absorption, extra warmth and comfort. Our 3 levels of cushioning are No cushioning, cushioning and full cushioning.
Some of our ski and snowboard socks have cushioning in the shin as well as the foot. In the work category, there are also specific socks for steel toe shoes with extended cushioning in the toe box.
Does Darn Tough make 100% wool socks?
No, Darn Tough does not make socks that are 100% wool; Instead, it uses three simple materials (Merino wool, nylon and lycra) to give our socks their signature fit and durability. All wool socks include some nylon to increase durability and lycra to improve comfort and fit.
Are Coolmax socks for summer?
Coolmax is a brand of synthetic fiber that Darn Tough uses in non-merino wool socks. This fiber mimics the same performance properties as merino wool.
It is a good alternative for those allergic to wool or for those looking for vegan socks.
Does Darn Tough have vegan socks?
Yes, all socks that do not have merino wool are vegan.
The materials used are Coolmax or Thermolite.
What is the thickest, warmest sock you make?
The thickest and warmest socks we have are our heavy yarn socks. Mountaineering socks are 25% thicker than our standard cushion socks and are available in high ankle height, boot height and below the knee with cushioning throughout the sock.
About Gehwol
Gehwol
When and where did you found Gehwol?
The founder of the company is Eduard Gerlanch, a pioneer in modern foot care.
Gehwol is a 150-year-old family business in the German city of Lübbecke.
What is Gehwol's vision?
Gehwol was born with a vision and conviction to help people with foot problems and make foot care accessible to everyone. In addition to creating awareness about the need to take care of your feet.
The origin of Gehwol?
It all started in 1868 in Lübbecke in the German region of Westphalia, the pharmacist Eduard Gerlach took over his father's colonial store and expanded it with a pharmacy since he was a pharmacist.
Eduard Gerlach developed the first industrially produced cream for the prevention and relief of foot ailments.
As a soldier he was able to discover for himself how painful foot pain can be and as an apothecary he was able to successfully mix ingredients to create the first cream for foot ailments and at the same time affordable for the population.
The cream was an international success and is still sold today, evidently updated to new scientific evidence and current technology.
The cream is this Footcream .
Does Gehwol test on animals?
No animals have been used for the development and production of Gehwol creams.
Are Gehwol creams suitable for diabetics?
All creams are suitable for diabetics.
It is advisable to review the ingredients to avoid possible allergic reactions to the components.
What are the Gehwol product ranges?
Gehwol has a very wide range of products but we have focused on three product ranges.
Creams and special preparations:
The "Creams and special preparations" line focuses on products
designed for specific needs such as anti-blister (chafing) cream, odor elimination or lotions for tired feet, strengthening stressed feet and creams to warm cold feet.
Frusskraft (strength for the feet):
The "Fusskraft" line focuses on general and daily foot care. The "Fußkraft" line includes products such as moisturizing creams and products for both summer and winter. These products are
Ideal for regular care and general maintenance of foot health.
Gehwol's "Med" line focuses on the treatment of specific conditions and problems related to the feet. These products are formulated with active ingredients and medicinal properties to address issues such as dry and cracked skin, calluses, and fungus.
The Best Sock
Shipping & Returns
Where is my order?
After processing the order we will send the tracking number so you always know where your order is.
How long does it take to ship my order?
Normally it takes us between 1 and 5 days to prepare orders.
This will depend on the demand we have.
How does shipping work to Spain except islands?
For orders of Ghewol creams under €50, shipping will be done by post and within 1 to 3 days.
For shipments of more than €50, shipping will be made by MRW and within 24/48 hours.
Do you have the free shipping option?
Yes, we have the option of free shipping for orders over €50.
How much is the shipping?
We have three types of shipping so you can choose the one that interests you most.
- Standard shipping 72 hours to your home.
For shipping to the Balearic Islands with a cost greater than €65 it will be free. If the cost is lower, it will cost €8.90
For shipping to the Canary Islands, Ceuta, Melilla and Andorra, consult. - Shipping 24 hours to your home.
For a shipment in the peninsula with a cost greater than €60 it will be free. If the cost is lower, it will cost €5.90. - Shipping within 78 hours to your home in mainland Portugal. For shipping to continental Portugal with a cost greater than €60 it will be free. If the cost is lower, it will cost €5.90.
Product and stock
Do you have all the products in stock?
Yes, we have all the socks that appear on the website and are available in stock.
In the case of Gehwol creams, if we have stock out on our website, it takes 5 business days to replace the product to proceed with shipping.
In the event that Gehwol is also out of stock, we will inform the customer, giving them the option of returning the money or waiting for the product to arrive.
What happens if when buying socks there is an inventory problem and you don't have the socks?
In the event that there is an error in stock and we do not have socks, we will notify you by email giving you two options.
One would be to recommend another model with similar characteristics or give you a refund of what you paid.
You will make the decision that interests you most.
Why do you sell Gehwol creams and Darn Tough socks?
We began our journey selling the best socks on the market such as Darn Tough socks.
Many of our clients come to our website because they have a problem with their feet and try to solve it with the best socks on the market, but sometimes when there are feet that generate excessive sweating, for example, it is necessary to do a 365º intervention to solve the problem caused by excessive sweating.
For this reason we have decided to add one of the best brands on the market such as Gehwol creams.
If I see a sock on the Darn Tough page in the USA, can I order that sock on your website?
You can contact us and in the next order we make to the USA we will add your socks so that you can receive them.